Privacy Policy
Last updated: 13 October 2026
We only collect the personal information we need to answer your enquiry, look after your boat and engine, and run our business. We never sell it.
Who we are
This policy covers ferrymarine.co.uk and the work we do for customers. Ferry Marine Limited, trading as Ferry Marine Scotland, is responsible for your information as the “data controller”.
Unit 1, Hunting Park, Houstoun Industrial Estate, Livingston, West Lothian EH54 5QS
Email: claire@ferrymarine.co.uk
Phone: 0131 331 1233
Ferry Marine Limited is a private limited company registered in Scotland, company number SC093857. Registered office: Unit 1 Hunting Park, Houstoun Industrial Estate, Livingston, West Lothian EH54 5QS.
We're a small, family-run business, so we don't have a Data Protection Officer. Contact us using the details above with any privacy question.
What we collect
When you get in touch. If you use our contact form, we receive your name, email address, phone number and message. If you call, email or message us on WhatsApp, we keep what you tell us. That usually includes details of your boat and engine, such as make, horsepower, serial number and age.
When you become a customer. We keep the details we need to do the work and get paid:
- your name, address, phone number and email
- your boat, engine and equipment details, and the work we've done on them (service history)
- quotes, invoices and payment records
- for commercial customers, the name and contact details of the people we deal with
We don't store your full card details. Card payments are handled by our payment provider.
When you buy a new engine. To register the manufacturer's warranty, we pass your name, contact details and engine details to Suzuki, Mercury or Yanmar.
When you use our website. If you allow analytics cookies, Google Analytics records how you use the site, such as pages viewed, rough location and device type. Our web host also keeps standard server logs, including IP addresses, to keep the site secure. Our cookie policy explains the cookies in detail.
We don't ask for sensitive information, such as health details, and we don't knowingly collect information about children.
How we use it, and why we're allowed to
Data protection law says we need a lawful reason for each use of your information. Ours are set out below.
| What we do | Information used | Lawful basis |
|---|---|---|
| Reply to your enquiry and give you a quote | Contact details, boat and engine details, your message | Steps you've asked us to take before a contract, or our legitimate interest in answering questions |
| Supply, fit, service and repair engines and electrics | Contact details, boat and engine details, service history | Performing our contract with you |
| Register manufacturer warranties | Name, contact details, engine details | Performing our contract with you |
| Invoice, take payment and keep accounts | Contact details, invoices, payment records | Legal obligation (tax and accounting law) |
| Keep service records for future work | Boat and engine details, service history | Legitimate interest in giving you a reliable service, and handling any warranty or safety recall |
| Measure how the website is used | Website usage data from Google Analytics | Your consent, which you can withdraw at any time |
| Keep the website secure | Server logs, including IP addresses | Legitimate interest in protecting our site |
We don't send marketing emails. If that changes, we'll only do so with your permission, and every email will let you unsubscribe.
Who we share it with
We only share your information where we need to, and only with:
| Who | Why |
|---|---|
| Suzuki GB, Mercury Marine UK and Yanmar UK | To register warranties and handle warranty claims or recalls on engines we supply or service |
| Closte, our website host | To run the website, including the contact form and server logs |
| Google Analytics (only if you allow it), Google Maps embeds (only if you allow them) and Google Fonts | |
| WhatsApp (Meta) | Only if you choose to message us on WhatsApp |
| Our email provider | To send and receive email, including contact form messages |
| Couriers | To deliver parts, such as dashboard panels, that we post to you |
| Our accountants, and HMRC | To keep accounts and meet tax law |
We may also share information if the law requires it, or to protect our rights in a legal dispute. If the business were ever sold, customer records would pass to the new owner under the same protections.
Information sent outside the UK
Some of these providers, including Google and Meta, may store or access data in the United States or elsewhere outside the UK. Where they do, the transfer is protected by the UK Extension to the EU–US Data Privacy Framework, or by standard data protection clauses approved for UK use.
How long we keep it
We keep information only as long as we need it, then delete it securely.
| Information | How long |
|---|---|
| Enquiries that don't lead to work | 12 months from our last contact |
| Customer details and service history | 6 years after we last worked on your boat or engine, so we can support warranties and repeat work |
| Invoices and payment records | 6 years from the end of the financial year they relate to, as tax law requires |
| Google Analytics data | 14 months, then Google deletes it automatically |
| Website server logs | Up to 30 days |
Your rights
Under UK data protection law you have the right to:
- see the information we hold about you and get a copy
- correct anything that's wrong or incomplete
- delete your information where we no longer need it
- restrict how we use it while a concern is looked into
- object to us using it on the basis of our legitimate interests
- move information you gave us to another business, in a common format
- withdraw consent at any time, for example to analytics cookies, through the Cookie settings link at the foot of every page
To use any of these rights, email claire@ferrymarine.co.uk or call 0131 331 1233. It's free, and we'll reply within one month. We may need to check your identity first. Some rights have limits: for example, we must keep invoices for as long as tax law says, even if you ask us to delete them.
Complaints
If you're unhappy with how we've handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office (ICO), the UK's data protection regulator:
- Website: ico.org.uk/make-a-complaint
- Phone: 0303 123 1113
Keeping your information safe
The website uses an encrypted (HTTPS) connection, and access to our customer records is limited to the people who need it. We choose service providers who protect information to UK standards.
Changes to this policy
We'll update this page if the way we use your information changes, and change the date at the top. If the change is significant, we'll tell customers directly.